Clear terms before payment
Before a customer pays, Artist AMP will provide the amount, currency, billing cycle, included scope, renewal terms, and applicable cancellation and refund rules in writing. Those written terms become part of the customer’s order.
How to request cancellation
Cancellation requests may be sent to artistamp.ads@gmail.com. The request should include the customer’s name, account email, and the service or plan to cancel. Artist AMP will confirm receipt and the effective cancellation date in writing.
Renewal timing
Customers may cancel a recurring service at any time before the next renewal date. Cancellation stops future renewals and, unless the written service scope says otherwise, access continues through the paid period. Cancellation does not reverse charges already incurred.
Refund eligibility
If a customer cancels before Artist AMP begins work, amounts paid for Artist AMP services are refundable. After work begins, completed work, setup or onboarding work, and third-party fees already incurred are non-refundable. Artist AMP may refund an unused, unperformed portion when required by the written service scope or applicable law. Legally required refund rights remain unaffected.
How to request a refund
Refund requests may be sent to artistamp.ads@gmail.com. Customers should include the account email, charge date, amount, and reason for the request. Never send full payment-card information by email.
Processing and payment providers
Artist AMP reviews refund requests within five business days. Approved refunds are returned through the original payment method. The customer’s bank or payment provider controls the time required for the credit to appear.
Charge questions and disputes
Customers are encouraged to contact Artist AMP first so billing questions can be investigated. Nothing in the final policy should limit rights that cannot legally be waived.
Changes to this policy
This policy applies prospectively and does not replace terms already agreed for a completed purchase. Material changes will be posted here and communicated when appropriate.
Contact
Billing, cancellation, and refund questions can be sent to artistamp.ads@gmail.com.